Stop
Pause before speaking. Notice the reaction and ask: what outcome do I want?
Content & practical resources
Useful ideas for the next difficult conversation.
Start with a practical framework, a free guide or Andrew's workplace conflict webinar.
Ask Andrew a questionFree webinar
Workplace Conflict Is Costing You More Than You Think
A practical session for business owners and leaders who want to address issues early, lead difficult conversations and prevent conflict becoming formal, expensive or destructive.
Register for the free webinar ↗Free ebook
Managing Conflict: 10 Practical Tips
Clear prompts and language you can use before and during a challenging conversation.
Download the guide ↓The STAR Model to Clarity
Five steps that interrupt the rush to react.
Conflict is complex and people are complex. No single tool solves every situation—but a consistent starting framework changes the quality of the conversation.
Think
Plan the message, timing and environment instead of walking in on impulse.
Attend
Listen actively, ask curious questions and reflect back what you have understood.
Respond, respect, reframe
Share your perspective calmly and shift blame towards understanding and solutions.
Lock in agreements
Clarify responsibilities, expectations, next steps, timing and follow-up.
Three ideas worth keeping
Conflict becomes more manageable when you change the moment before the words.
Early is easier
Address small changes in tone, behaviour or communication before they harden into stories about intent.
Heard comes before helped
People moderate their behaviour more readily when they feel their perspective has been genuinely understood.
Clarity beats assumption
End with explicit agreements about what happens next, who owns it and when you will check progress.
Your next step
Need help applying this to a real situation?
Start with a free, confidential 30-minute strategy call. Andrew will listen to what is happening and help you identify the most useful next step.
Book a free strategy call